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Giving more feedback at work: what Estra’s Alessio Brilli took from a leadership course

Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli at Estra

Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli

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Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli (regional offices, stores and counters manager) at Estra, took part in the Wibo Leadership Academy. He says he used not to give much feedback, and that the executives stressed the point more than once, which helped in his relationships with colleagues and superiors. In the break-out rooms, he noticed that nobody acted a part and everyone brought real problems.

Who is speaking

Who Alessio Brilli of Estra is and which Wibo programme he took part in

Alessio Brilli is Responsabile Sedi Regionali, Store e Sportelli at Estra, which in English would be head of regional offices, stores and counters. He took part in the Wibo Leadership Academy, which included sessions with executives, slides for taking notes, recordings, break-out rooms and one hour of peer session with the coach and the other peers.

The interview

Our questions to Alessio Brilli, and the answers

Answered by Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli, Estra

How was your experience with the Leadership Academy?

It was an interesting and, above all, formative experience because we covered various aspects, some of which I was already familiar with and others less so. I gained valuable insights, especially regarding how to handle certain situations. For example, I wasn’t someone who gave much feedback, but the executives emphasized this concept repeatedly, and it has been very helpful in my daily interactions with colleagues and superiors.

Watch the videoAlessio Brilli of Estra, Leadership Academy

What did you think of the training approach?

The approach is very in-depth, and it’s dynamic – you don’t get bored! You interact both with your peers and with the speakers, who share their experiences and help you apply them to your daily routine. They manage to make even unfamiliar topics “come alive” within your own context.

I found this approach very interesting, both with the slides for taking notes and with the recordings and the opportunity to ask questions directly.

All of this is reinforced by an hour of peer sessions, which is interesting, dynamic, and strengthens the concepts through interaction with the coach and other peers.

Interagisci sia con altri peer sia con i relatori che raccontano la loro esperienza e ti aiutano a calarla nel quotidiano e farla tua.

[You interact both with other peers and with the speakers, who tell you about their experience and help you bring it into your daily life and make it your own.]

Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli, Estra

What do you think of the executives involved?

The speakers were all very, very good. Even the last one, who spoke about the Dunning-Kruger effect, which I knew little about, was very useful. They shared many examples and explained where this bias comes from and how to deal with it. Thinking about it, it’s actually quite common to be affected by the Dunning-Kruger bias! It’s happened to me as well, and a course like this helped me understand the mistakes I make every day and how to improve.

Watch the videoWibo x Alessio Brilli of Estra, Executive Teacher

How were the exercises with other participants?

In the breakout rooms, I got along great with the people. From my side, I noticed that no one played the “actor.” Everyone presented their own challenges, and the exercise helped apply the executive’s teaching to real situations. This was definitely a strong point of the course because in some other courses I’ve taken, this practical aspect was missing, but it’s actually crucial because it helps you have those “aha moments” and apply the examples to your work environment.

Katia did a great job summarizing the previous session because she covered all the points in different words. The peer session was very formative; the exercise was different but still helped bring the practical aspect of the session a few days earlier into our daily routine.

If you are considering a similar programme

Can a leadership course change how you give feedback at work?

Alessio Brilli, Responsabile Sedi Regionali, Store e Sportelli at Estra, says he was not someone who gave much feedback. The executives of the Wibo Leadership Academy stressed the concept several times, and it helped him in his relationships with colleagues and superiors.

Are break-out room exercises on a leadership course actually useful, or just role play?

Alessio Brilli of Estra says that in the break-out rooms nobody acted a part and everyone laid out their own problems. For him the practical part was a strength, because it had been missing from other courses he had attended.

How do the sessions of a leadership programme connect to each other?

Alessio Brilli of Estra says the sessions with executives were reinforced by one hour of peer session with the coach and the other peers. Katia recapped the previous episode in different words, and each exercise brought the practice back into daily work.

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