The client
Who Engel & Völkers is: a luxury property multinational with 500 agents in Rome, Florence and Bologna
Engel & Völkers is a multinational specialising in selling luxury residential and commercial property. Over the last fifteen years it has set itself apart from other estate agencies by moving from a franchise model of small agencies to a structure organised in large teams of professionals, some of which number hundreds of people.
In Italy, Engel & Völkers is present in Rome and, more recently, in Florence and Bologna, with around 500 estate agents in total.
The programme is described by Danilo Di Arcangelo, People & Culture Manager at Engel & Völkers.
The challenge
Why Engel & Völkers had to train 70 new managers after expanding to Florence and Bologna
After Rome, Engel & Völkers expanded to Florence and Bologna. On top of around 500 estate agents, a class of 70 managers was added, who handle the organisational side of the growing business.
Some of Engel & Völkers’ managers needed to unlock again some leadership concepts they had studied years earlier.
I manager hanno migliorato l’atteggiamento verso il loro ruolo…
[The managers improved their attitude towards their role…]
Danilo Di Arcangelo, People & Culture Manager, Engel & VölkersThe programme
Why Engel & Völkers chose a programme of six intensive weeks and eleven months of ongoing training
Engel & Völkers chose the Wibo Leadership Academy for two reasons. The first was intensity and continuity: the programme starts with six intensive weeks and continues with eleven months of ongoing training. Engel & Völkers wanted to avoid a short course that is easily forgotten, and aimed for more lasting learning.
The second reason was a broad approach. Because the 70 managers were a class of junior managers, Engel & Völkers needed a programme that covered all the main aspects of leadership before focusing on any single one.
The impact
What changed in Engel & Völkers’ 70 managers within the first six weeks
At Engel & Völkers the most visible impact was a change in mindset, especially among the less experienced managers. Within the first six weeks, managers’ attitude towards their role had improved, with more effective listening and communication with others.
Many of Engel & Völkers’ managers applied the concepts they learned on the Wibo Leadership Academy straight away.
I manager hanno migliorato l’atteggiamento verso il loro ruolo…
[The managers improved their attitude towards their role…]
